MANAGING PUBLIC SERVICES IMPLEMENTING CHANGES

THIS INTRODUCTORY TEXT HAS BEEN SPECIFICALLY DESIGNED AND DEVELOPED TO MEET THE NEEDS OF STUDENTS STUDYING PUBLIC SERVICES MANAGEMENT AT UNDERGRADUATE, CERTIFICATE DIPLOMA AND POSTGRADUATE LEVEL. FOCUSING ON CHANGE AS A CONSTANT FACTOR IN THE MANAGEMENT OF ANY ORGANIZATION, THE BOOK HELPS THE STUDENT AND PRACTITIONER TO DEVELOP THE SKILLS AND KNOWLEDGE REQUIRED TO UNDERPIN THE WORK OF A MODERN MANAGER WORKING IN RAPIDLY-CHANGING PUBLIC SECTOR ORGANIZATIONS - WHETHER PUBLICLY OWNED, PRIVATELY MANAGED OR SUB-CONTRACTED.;USING AN APPROACH WHICH EMPHASIZES MANAGEMENT AND ORGANIZATIONAL LEARNING AS KEYS TO ORGANIZATIONAL SUCCESS, THIS TEXT IS ALSO COMPREHENSIVE AND IS SUPPORTED BY STRONG PEDAGOGICAL FEATURES - CASE STUDIES, REVIEW QUESTIONS, ILLUSTRATIVE VIGNETTES AND TEACHERS MANUAL. THIS ALLOWS THE READER TO DEVELOP TRANSFERABLE SKILLS IN THINKING AND LEARNING AS THEY WORK THROUGH THE BOOK AND GIVES GREATER AWARENESS OF THE BENEFITS OF CONTINUOUS LEARNING FOR STAFF AND MANAGERS.