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Returns, Exchange and Refund Policy


This returns, exchange and refund policy only applies to books and other items purchased from vanschaik.com and not on books bought from any other Van Schaik Bookstore.

You may return any book purchased from vanschaik.com within 14 days of dispatch, if the book was:

  • Incorrectly supplied,
  • faulty (missing pages, miss-bound or miss-printed)
  • or damaged.


If the book was incorrectly supplied, faulty or damaged, we will try our best to exchange it for the correct one, depending on the availability of the product.

If not available we will refund your money, including the shipping cost, as soon as we have received your return and verified that everything is in order.

All returns must be accompanied by a Returns Authorization obtained by email from the vanschaik.com Call Centre vsorders@vanschaik.com.

Please place Return and your Order number in the subject heading and state the reason for returning the book.
Upon receiving written confirmation from vanschaik.com, the book/s must be returned in the original condition in a sealed parcel using suitable packaging material, together with the invoice / packing slip to vanschaik.com.
Physical and postal return addresses are:

 

Physical address Postal address

The Manager

Vanschaik.com

Protea Hotel Building

Burnett Street

Hatfield

Pretoria

0083

The Manager

Vanschaik.com

PO Box 13835

Pretoria

0028

 

 

 

Please note that no interest will be paid on any owed amounts.

Refunds will be effected using the same payment method initially used by the customer.

For all Direct Deposit payments please email us your following deposit details:

  • Name of the account holder
  • Bank name
  • Branch name
  • Branch code and
  • Bank account number


If you paid by credit card the money will be paid back to your credit card account.

You will be notified once the refund has been paid via email.

 
NATIONAL SHARECALL
08600 STUDY/78839
INTERNATIONAL
+27 (0)12 366 5400
FAX
+27 (0)12 366 5444

LATEST NEWS &

ANNOUNCEMENTS

Van Schaik's Choice List of Festive Reads available now

11-12-2017 08:50:09 pm
Our General Books expert has spoken. We are proud to release this year's Festive Choice Best Reads. Something for everyone from cooking to current affairs, from fiction to fun. Available online and at selected stores.

Black Friday at Van Schaik

24-11-2017 02:32:51 pm
Happy Black Friday! There are specials in selected stores for today only and vanschaik.com also one day only. But it’s a different story if you have Van Schaik SIM and APP. Here’s what you can expect to make your Black Friday experience with Van Schaik an outstanding one!

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