MANAGING QUALITY

MANAGING QUALITY, FIFTH EDITION IS AN ESSENTIAL RESOURCE FOR STUDENTS AND PRACTITIONERS ALIKE. * THIS POPULAR AND HIGHLY SUCCESSFUL INTRODUCTION TO QUALITY MANAGEMENT HAS BEEN FULLY REVISED AND UPDATED TO REFLECT RECENT DEVELOPMENTS IN THE FIELD * INCLUDES NEW CHAPTERS ON IMPROVEMENT APPROACHES, SIX SIGMA, AND NEW CHALLENGES IN QUALITY MANAGEMENT * COMBINES THE LATEST INFORMATION ON THE ISO 9000 QUALITY MANAGEMENT SYSTEM SERIES STANDARDS WITH UP-TO-DATE TOOLS, TECHNIQUES AND QUALITY SYSTEMS * MATERIAL HAS BEEN RE-ORDERED AND CHANGES TO TERMINOLOGY HAVE BEEN MADE TO BRING THE BOOK COMPLETELY UP TO DATE * PROVIDES A POPULAR RESOURCE FOR STUDENTS, ACADEMICS, AND BUSINESS PRACTITIONERS ALIKE