Front Office Procedures Social Skills and Management

Designed for All Students of Hospitality and Tourism Management, the Second Edition of This Best-Selling Text Gives a Modern Approach to Front Office Operations and Management Using Realistic Scenarios Set in the Hotel Environment. Key Features of This Essential Text Include an User-Friendly Style of Writing and Accessible Page Layout, Which Enables Students to Use It As a Reference Book As Well As a Textbook; Updations in the Light of Recent Developments Such As Global Distribution Systems and the Internet; Greater Focus on Increasing Yield and Expansion of Vital Management Aspects Such As Staffing and Equipment; And, Additional Extended, Practical Exercise Material. "Front Office" Reflects the Importance of Different Features of the Receptionist's Work and is Divided Into Four Main Sections Procedural Aspects; Dealing With People; Increasing Yield; And, Management Aspects. "Front Office" is Ideal for Gnvq/ Btec Students, Those Taking the Professional Exams of the Hcima, and for Und